Support Services

DBA Support

Database is at the heart of high-value business applications and organizationsleverage DBA services for high availability, which is core to the smooth functioning of the business. LONAR understands that maintains database performance, availability, bug fixes and multi-lingual requirements.

Offerings:

  • First response time of 2 hours for Severity 1 incidents.
  • Increased environment stability for the Databases by maximizing the uptime.
  • High performance through LONARs unique DBA support methodology.
  • Best practice implementation, improvedmaintenance quality and reduced downtimes.
Delivery Models:
  • Offshore
  • Onsite-Offshore
  • Onsite and Staff Augmentation
Delivery Models Details
Offshore Support

Businesses are adopting Offshore Outsourcing Model to take advantage of cost benefits and to focus to their core business then IT.

Outsourcing support to LONARprovides access to LONARsOracle Applications Centre of excellence. Outsourcing can provide a predictable funding model for Oracle upgrades, expansions and consolidations. With service levels for availability, stability and functionality, LONAR manages Oracle day-to-daycomplexity and reduces the need for client to re-skill theirteam with each new Oracle enhancement.

  • Save huge Oracle support costs
  • Supplement your IT staff with Oracle EBS subject matter experts rather than technical consultants
  • Offload routine work to free up resources
  • Utilized you current resources to train the business to efficiently use business
  • Get the technical expertise from LONAR offshore team for continuous improvement on the implemented application
Onsite-Offshore Support

In this model onsite coordinator or consultant/s are deployed at the customer premises, whowork as primary point of contact for issue resolution and training. They manage and coordinate deliverables with LONARS offshore team.
LONAR provides reliable, cost-effectiveapplication & database support services that includes around-the-clock monitoring, problem resolution, preventative maintenance,development, architecture, and planning. By working with LONAR, you can:

  • Save on Oracle support costs
  • Supplement your IT staff with Oracle EBS subject matter expertsinstead of technical consultants
    Offload routine work to free up resources
  • Utilized you current resources to train the business to efficiently use business processes
  • Get the technical expertise from LONARs offshore team for continuous improvement on production applications
Onsite Support and Staff Augmentation

LONAR recognizes that every client has unique requirements for ERP management and support. LONAR takes pride in its experience in tailoring solutions based on client’s need which covers developing a service delivery structure, augmenting internal support staff, providing on-site application maintenance. LONAR aligns its resources with client’s core ERP strategy to deliver cost reduction, risk mitigation and expected return on investment.

LONAR offers HCM consultants, SCM Consultants, VCP consultants, EPM consultants and Finance consultants at a very competitive pricing. These consultants leverage the technical skills and PMO skills honed from our center of excellence in India.

Business Model

  • Time and Material
  • Staff Augmentation
  • Fixed Price
  • Hybrid
 
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